Looking for the best jewelry point-of-sale?
Compare features and find the perfect fit for your business.
Pavilion
Pavilion is a cloud-based jewelry POS system powered by Salesforce.
Pavilion is the modern interpretation of familiar POS systems jewelers have been using for decades. It simplifies common tasks while adding a lot of new and powerful features.
From an AI description writer powered by ChatGPT, to a diamond certificate auto-fill that seamlessly populates stone attributes directly from GIA.
The system allows you to manage your jewelry inventory, sales, custom jobs, repairs, and online catalogue from a single place. The team behind Pavilion comes from the jewelry industry and has a deep understanding of its specific needs.
Pavilion requires an internet connection as it’s designed to be fully online.
Pros and Cons
The Edge for Jewelers
The Edge has been around since 2004.
The Edge is well-established jewelry POS system that’s been around for a while. It’s a robust tool for jewelry stores, offering many complex features.
Setting up The Edge requires a significant initial investment and a server computer since it runs locally from your store, and you’ll need to set up a backup solution to ensure data safety.
Additionally, website integration is somewhat limited, relying on a one-way daily CSV file upload.
The software runs on Windows machines only and doesn’t support Macs.
Pros and Cons
JewelMate Enterprise Retail
JewelMate was formerly known as Jewels 2000.
Like The Edge, JewelMate has been around for a while and you’ll need to invest in a server computer since it runs locally from your store. It also requires a significant initial investment and you’ll need to set up a backup solution to ensure data safety.
If you don’t use QuickBooks, JewelMate does have built-in accoutning tools which enable purchase order entry and the ability to distribute invoices into multiple GL accounts.
The software runs on Windows machines only and does not support Macs.
Pros and Cons
Jewel360
Jewel360 is a cloud-based POS system with some advanced features.
Jewel360 offers a jewelry POS system designed to streamline your business operations. While it comes with many integrated features, it’s important to be aware of a few shortcomings.
The platform includes a built-in credit card processing service, which means you’ll have to use their specified processor and forgo the rates and incentives you get from your current processor. Additionally, Jewel360 comes bundled with an e-commerce website, requiring you to transition from existing platforms like WooCommerce or Shopify, which could involve additional time and resources.
Pros and Cons
Diamond Track Online
Diamond Track offers inventory management solutions for wholesale and B2B operations.
Diamond Track is a jewelry software solution tailored specifically for the diamond wholesale market, offering features designed to meet the needs of wholesalers.
Diamond Track lacks retail-specific features, and is more focused on inventory management for B2B needs. While it excels in managing wholesale operations, retail jewelers might find it doesn’t fully support their unique requirements, necessitating additional solutions or workarounds to bridge the gap.
Pros and Cons
Lightspeed Retail
Lightspeed offers a versatile POS with a more generalist approach.
Lightspeed Retail caters to many business types and is not specialized to one specific industry.
It is a cloud-based platform that has many powerful features which can help stores run more efficiently. However, its lack of jewelry-specific features leaves more to be desired.
Retailers are also required to use Lightspeed’s credit card processing solution and abandon their current processor should they switch to the platform.
Pros and Cons
Gemsoft Treasure
Gemsoft Treasure is a familiar jewelry software with modern challenges.
Gemsoft Treasure is a jewelry software boasting an easy-to-use graphical environment that runs on Windows environments.
While it offers a range of jewelry-specific features, the software is not up to spec with the needs of a modern jewelry store.
Pros and Cons
How to Choose a Jewelry POS?
What is the best POS system for jewelry stores?
The best POS system for jewelry stores is one built specifically for the jewelry industry rather than generic retail. Jewelry businesses require advanced inventory tracking, repair management, custom order workflows, CRM tools, gemstone and diamond tracking, and multi-store capabilities that standard retail POS systems often cannot handle properly. At the top of our list is Pavilion POS & ERP, a modern cloud-based jewelry platform built on Salesforce with strong support for repairs, custom jobs, CRM, and multi-location operations. Another longtime industry favorite is The Edge for Jewelers, a more traditional legacy system that remains popular with many established jewelry stores. Both platforms serve different types of jewelers well depending on their workflow preferences, store size, and operational needs.
Which jewelry POS systems are actually built specifically for jewelers?
Many POS platforms are designed for general retail and later adapted for jewelry stores, but systems like Pavilion, The Edge for Jewelers, and JewelMate ,were developed specifically for the jewelry industry. These platforms include jewelry-focused features such as repair tracking, custom jobs, gemstone and diamond inventory management, appraisals, layaways, vendor memo handling, and precious metal pricing workflows that standard retail POS systems often lack.
Why do jewelry stores need a specialized POS instead of a regular retail POS?
Jewelry stores operate differently from most retail businesses. A standard POS may handle transactions, but it usually cannot manage jewelry-specific workflows such as repairs, custom design jobs, gemstone tracking, appraisals, layaways, vendor memo inventory, or precious metal pricing.
What is the difference between cloud-based and server-based jewelry POS software?
Cloud-based jewelry POS systems run through a web browser and allow stores to access inventory, sales, repairs, and customer information from anywhere with an internet connection. Server-based systems are installed locally within the store and typically require dedicated hardware, backups, maintenance, and manual updates. Many modern jewelry retailers prefer cloud-based platforms for their flexibility, remote access, automatic updates, and easier multi-store management, while some established stores still prefer traditional server-based systems for familiarity and local control.
Is cloud-based jewelry POS better than locally installed software?
For most modern jewelry stores, cloud-based POS systems offer significant advantages including remote access, automatic backups, easier multi-store management, and reduced IT maintenance.
What features should the best jewelry POS system include?
The best jewelry POS systems typically include inventory management, repair tracking, custom order management, CRM and customer purchase history, barcode labeling, diamond and gemstone tracking, multi-location support, e-commerce integration, reporting and analytics, cloud access, SMS and email notifications, and vendor management.
Can a jewelry POS track repairs and custom jobs?
Yes. Most modern jewelry POS systems include repair and custom job tracking. This allows stores to track an item from intake to completion, update statuses, attach photos, communicate with customers, and manage bench jeweler workflows.
Can jewelry POS software manage layaways and appraisals?
Yes. The leading jewelry-specific POS systems include tools for managing layaways, appraisals, repair tickets, custom orders, and customer purchase history. These features are especially important for jewelry stores because transactions often involve high-value items, partial payments, long-term customer relationships, and detailed product documentation that general retail POS systems may not handle efficiently.
Can jewelry POS software track diamonds and gemstones?
Yes. Jewelry-specific POS systems can track gemstone details such as carat weight, cut, clarity, color, certification numbers, shape, metal type, and stone dimensions.
Can jewelry POS systems track watch serial numbers and certificates?
Yes. Some modern jewelry POS systems can track watch serial numbers, diamond certificates, gemstone details, and other item-specific information tied to inventory records. This helps jewelry stores maintain accurate documentation, improve customer service, simplify appraisals and repairs, and better manage high-value inventory with unique identifying attributes.
How much does jewelry POS software cost?
Pricing varies widely depending on features and store size. Small jewelry POS systems typically range from $200-$500 per month, while enterprise systems may use custom pricing.
Can jewelry POS systems integrate with Shopify or WooCommerce?
Many jewelry POS systems integrate with Shopify and WooCommerce to sync products, inventory, orders, and customer information between online and physical stores.
What is the difference between a jewelry POS and a jewelry ERP?
A jewelry POS mainly focuses on sales and retail operations. A jewelry ERP goes further by managing inventory purchasing, manufacturing, repairs, custom production, vendor management, accounting workflows, and advanced reporting across the business.
Is a subscription-based jewelry POS system worth it?
For most jewelry retailers, yes. A proper jewelry POS system can save significant time, reduce mistakes, improve customer experience, and help stores scale more efficiently compared to spreadsheets or generic retail software.
What should jewelers avoid when choosing a POS system?
Jewelers should avoid choosing a POS system designed only for general retail without jewelry-specific functionality. Important features such as repair tracking, custom jobs, gemstone inventory management, appraisals, layaways, and detailed customer history can become difficult to manage without software built specifically for jewelry businesses. It is also important to evaluate long-term scalability, ease of use, reporting capabilities, and integration options before committing to a platform.